messageyou™ is the clear leader in automated text-SMS Student Attendance Communication Solutions for schools.
Nothing is more important to us than student and parent safety and privacy. We ensure that information in our possession or control is kept secure and not misused. Making our customers aware of the messageyou™ Customer Privacy Policy is part of our commitment to providing them with the best possible service, so please take a moment to read the following policy and learn how we handle school and personal information.
1: Student and Parent Personal Information
messageyou™ does not collect or use student or parent personal information. We understand the importance of child and student safety and the responsibility of keeping information private. It is a function of our attendance communication solutions that our systems must record student, school and parent information while it is in our systems’ possession, however after our infrastructure delivers communication to the recipient that information is destroyed as soon as practically possible.
Police Background Checks
A condition of engagement of all messageyou™ employees, consultants, contractors and sub-contractors, communication service providers and advisors is that they successfully pass Police Background Checks for any prior child safety and/or sexual offences.
Any child safety or related offence results in the immediate termination of our relationship with that individual or organisation.
Data Security
messageyou™ school solutions are designed to work with the data security policies and protocols of each school environment. As far as possible, all existing school and Departmental polices are preserved. In many cases, individual Education Departments have audited our systems for security. Please contact your local Education Department or messageyou™ for audit results and approvals.
The following Security protocols are used by messageyou™:
- All communication is encrypted using Secure Socket Layer (SSL) technology.
- Two Tier Geographical Redundancy is employed.
- Electronic security control of equipment areas is employed.
- Physically separated areas are available for collocated equipment.
- Servers are fully locked down, running only essential services, with CISCO firewalls and CISCO routers used to secure data.
- Servers are connected to UPS power and have RAID disk arrays for greater reliability.
- Servers are backed up daily and tapes stored in a fireproof safe.
- Dual servers are used to provide complete redundancy.
- messageyou™ premises are based on a secure floor with 24 hour PIN access required. Each PC is password protected with passwords needing to be changed regularly. messageyou™ reporting server and developers’ infrastructure is also password protected.
2: Customer Information
The messageyou™ customer is the school.
messageyou™ does collect and use information relating to schools and their staff.
We collect this information to give schools superior customer service, to provide convenient access to our products and services, and to make a wider range of services available to them.
We only use personal information about school staff, with their informed consent. We use this information to keep them up to date on the latest product announcements, software updates, special offers, and other information. We may occasionally include information from other technology companies about products and services that can add value to messageyou™ products.
We do not use personal information for any other purpose.
From time to time, we may also use personal information to contact customers to participate in a market research survey, so that we can gauge customer satisfaction and develop better products.
How we Collect School and Staff Information
We collect information from our customers in several ways. For example, we might require contact information for staff members when our customer needs to correspond with us, call us to make a purchase or request service, register to attend a seminar, or participate in an online survey. We may collect information from a customer when a new messageyou™ product is registered or ask to be included in an email mailing list. Any information we collect is stored in a secure database.
When we Share Customer Information
Because messageyou™ is a global company, information may be shared with other messageyou™ business units around the world. Information will be protected in accordance with the messageyou™ Customer Privacy Policy. messageyou™ may occasionally share contact information with carefully selected technology companies, to keep customers informed about related products and services.
messageyou™ works with other companies that help us provide messageyou™ products and services to our customers, and we may provide information to these companies. For example, we give shipping companies contact information so they can deliver products efficiently. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard personal information in accordance with messageyou™ policies.
messageyou™ will not disclose any information about students or parents
unless:-
We believe on have reasonable grounds that the disclosure is necessary to
prevent or lessen a serious and imminent threat to the life or health of
the individual
concerned or of another person; or
The disclosure is required or authorised by or under law; or
The disclosure is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of the public revenue.
How we Protect Personal Information
messageyou™ safeguards the security of the data sent to us with physical, electronic, and managerial procedures. Some of these are set out above.
However, we urge customers to take every precaution to protect their personal data when they are on the Internet by changing passwords often, using a combination of letters and numbers, and make sure a secure browser is used.
As messageyou™
uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages
where personal information is required, to access these web pages, an SSL-enabled
browser such as Netscape Navigator 3.0 or later, or Internet Explorer should
be used. This protects the confidentiality
of personal and credit card information while it is transmitted over the
Internet.
Collecting Other Personal Information
Browsing the messageyou™ website may be done anonymously. Generally, we don't collect personal information - not even an email address. Browsers do, however, automatically tell us the type of computer and operating system visitors to our site are using.
Like many websites, the messageyou™ website uses "cookie" technology.
When a visitor first connects to our site, the cookie identifies the browser
with a unique, random number. The cookies we use do not reveal any personal
information, except perhaps the visitor’s first name so we can welcome
them on their next visit. Cookies help us understand which parts of our websites
are the most popular, where our visitors are going, and how long they spend
there. We use cookies to study traffic patterns on our site so we can make
the site even better.
In some of our email to our customers, we use a “click-through URL.” When
a visitor clicks one of these URLs, they will pass through our web server
before arriving at the website that is their destination. We track click-throughs
to help us determine interest in particular topics and measure the effectiveness
of our customer communications.
3: Our Company-Wide Commitment to Privacy
To make sure personal information remains confidential, we communicate these
privacy guidelines to every messageyou™ employee. messageyou™ does not
knowingly solicit personal information from children or send them requests
for personal information.
The messageyou™ website contains links to other sites. messageyou™ does not
share personal information with those websites and is not responsible for
their privacy practices. We encourage visitors to learn about the privacy
policies of those companies.
If we intend to use personal information differently from that stated at
the time of collection, we will attempt to contact the relevant person via email
using the most recent information we have. If that person does not give us
permission to communicate them, they will not be contacted, nor will we use
that personal information in a new manner.
The messageyou™ Customer Privacy Policy is subject to change at any time.
We encourage visitors to this site to review the privacy policy regularly
for any changes.
